Virtual Patient Support Specialist Job at Virtual Vocations Inc, United States

  • Virtual Vocations Inc
  • United States

Job Description

Working remotely on a monthly rotating shift schedule, the full-time Virtual Patient Support Specialist will manage non-clinical inquiries, triage adverse events, and document data in the CRM while providing exemplary customer service. Key responsibilities: Complete follow-up for missing or updated information from stakeholders, including data entry and safety reporting Answer incoming calls and perform outgoing calls in a professional manner, ensuring compliance with client guidelines Identify and escalate priority issues or suspected noncompliance events to the assigned manager Required qualifications: Bachelor's Degree highly preferred or 1+ year of healthcare call center experience 1+ years recent experience in the pharmaceutical or healthcare industry, such as a Medical Assistant or EMT Working knowledge of medical terminology and case management experience Ability to type 40+ words per minute and demonstrate efficient computer and data entry skills Excellent attention to detail and ability to prioritize workload based on program needs

Job Tags

Full time, Remote work, Rotating shift

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